(Since tracking is not available for sticker orders, we will reship if your order gets lost).Īll items are inspected prior to shipping for any faults. NOTE: We will not issue refunds for missing/lost orders unless tracked shipping has been purchased at checkout. If your order has not arrived after 30 business days, please contact us. Lost packages are EXTREMELY rare in our experience: in the last 5 years, we have shipped over 10'000 orders and only about 10 have gone missing completely. Missing orders/late deliveries: Occasionally, packages take the scenic route, get stuck at customs or even get lost. If you have mistakenly entered the wrong shipping address, contact us immediately and we can change it for you (as long as we haven't shipped the order). However, please make sure you provide the correct delivery address so we ship your order to the correct place. and Canadian delivery address with the United States Postal Service and Canada Post to ensure the address provided is valid. That being said, Canada Post is very reliable and every order is shipped by airmail (we NEVER ship via surface) so most orders to Canada, the United States, Europe and Australia take 7-15 business days to arrive.ĪDDRESS: We verify U.S. TRACKING: Unless you specifically purchase tracked shipping at checkout, your order will not have a tracking number (unfortunately, tracking is VERY expensive in Canada, at least $15, even for very small and light bubble mailers). Any tax/duty that is applied upon delivery is the responsibility of the buyer. Please note that orders are shipped from Canada, and we unfortunately have no control over how long it takes for packages to clear customs. This is usually within 2-5 days (depending on order volume at the time).
We ship your product(s) as quickly as possible after receiving payment. Packages within Canada will ship via "Oversized Letter". Packages to destinations outside of Canada will ship via Canada Post "Small Packet" Airmail. Products are lovingly wrapped and shipped in a bubble mailer (or in a rigid mailer for stickers). can take 1-3 weeks and international orders 1-10 weeks.
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